TEAM MEMBER RESOURCES

We are glad you’re part of the MetroLagoons team! See below for helpful links and resources.

NEW: We’ve made it easier to access the Employee Contact Form!

EMPLOYEE CONTACT FORM

SAFETY & PROFESSIONALISM

SERVICE IS THE EXPERIENCE

INFORMED EXPECTATIONS

LEADERS OF THE QUARTER

Q1 2026

Cullen Brooks
Food & Beverage Manager
Epperson Lagoon

Jake McCurdy
Water Safety Manager
Brightwater Lagoon

Angellica Kopelakis
Food & Beverage Assistant General Manager
Southshore Bay Lagoon

TEAM MEMBERS OF THE MONTH

MARCH 2026

Navelle Loeffler
Grounds Host
Southshore Bay Lagoon

Aleaha Faustrum
Contact Center Supervisor
Lagoon Support Team

Ashley Wagner
Guest Arrivals Lead
Epperson Lagoon

Aaralyn Herrea
 Food & Beverage Lead
Mirada Lagoon

Jamie Adams
Grounds Host
Brightwater Lagoon

Each month, help us recognize team members who go the extra mile! Submit your nominations for Team Member of the Month and Leader of the Quarter to celebrate those making a real impact. Winners will be recognized and rewarded for their outstanding efforts!

SUBMIT A NOMINATION

LAGOONLIFE INSIDER

Enjoy monthly employee newsletters and stay up to date with all things MetroLagoons.

VIEW THE NEWSLETTER

Our BHAG got a refresh!

For the next six weeks, every time a guest gives you a shoutout in a positive Google review, you’re automatically entered in a drawing to win great prizes including $500, PTO days, and some fun surprises.

VIEW GOOGLE REVIEWS

Quick Links

  • Use the Employee Contact Form for Punch Edits or Paycheck Discrepancies.

    You can also get in touch regarding being tardy or absent, contact a department manager, contact HR, submit your resignation, or provide anonymous feedback.

  • View the MetroLagoons Employee Handbook. Click Here.

  • Use the Employee Contact Form for Punch Edits or Paycheck Discrepancies.

    You can also get in touch regarding being tardy or absent, contact a department manager, contact HR, submit your resignation, or provide anonymous feedback. Item description

  • View the MetroLagoons Employee Uniform Policy. Click Here.

  • Text the word 'Employee' to (813) 692-5446 to sign up for text messages regarding team member updates.

  • Check your schedule, request a schedule change, request time off and more! Click here.

  • Access the online portal via your desktop or through the mobile app on your smartphone or tablet to view your paystubs and benefits. Do you need help setting up your Paychex account? Click Here. 

  • All employees must set up direct deposit using the Paychex Employee Portal. Follow the instructions below to get started. 

    Set Up Online 

    1. Visit: https://portal.oasisassistant.com/ or download the Paychex Oasis Employee Connect app 

    2. Log in with your username and password 

    3. Select Employee Profile 

    4. Select Direct Deposit and follow the prompts 

    Need Help Logging In? 

    Click “Need Help Logging In?” on the sign-in page to reset your credentials 

    Still having trouble? Call the Employee Service Center at (800) 822-8704 

  • Stay up to date on events and important updates with ShiftNote. Click here.

  • Team members can now order name tags online. Click here and fill out the online ordering form to request your name tag.

    Are you a salaried manager and part of the Leadership Team? Click here to request your name tag.

Team Member Resources

Team Member Benefits

  • Need IT Support? Submit a ticket using the self-service portal at https://support.dsghelp.com/ or by emailing help@dsghelp.com. For after hours support, call DSG’s Help Desk at 813.739.0664 or 800.979.4374. Please do not call or email technicians directly. 

  • Visit this site and click “Can’t access your account?” The first time you use Self-Service you may be prompted for a phone number and secondary email for password recovery if either do not exist in your profile.

IT Support

Marketing & Product Resources

Reimbursement Forms