TEAM MEMBER RESOURCES
We are glad you’re part of the MetroLagoons team! See below for helpful links and resources.
NEW: We’ve made it easier to access the Employee Contact Form!
SAFETY & PROFESSIONALISM
SERVICE IS THE EXPERIENCE
INFORMED EXPECTATIONS
Meet Finn!
The new virtual mascot for MetroLagoons! You'll see him around the website, marketing promos, employee communication, and more!
Watch More VideosLEADERS OF THE QUARTER
Q2 2026
Nanika Marvin
Water Safety Manager
Epperson Lagoon
Steve Kayola
Food & Beverage Manager
Brightwater Lagoon
Kianta Monroe
General Manager
Wild Thyme Café
Laresha Richardson
Human Resources Manager
Lagoon Support Team
Amanda Richardson
General Manager
Southshore Bay Lagoon
TEAM MEMBERS OF THE MONTH
JUNE 2026
Ronald Beck
Grounds Lead
Southshore Bay Lagoon
Jose Frias
Cook
Mirada Lagoon
Jermieriah Nesbitt
Cook
Wild Thyme Café
Haylee Matte
Guest Arrivals Supervisor
Epperson Lagoon
Jacob Heavener
Bartender
Brightwater Lagoon
Each month, help us recognize team members who go the extra mile! Submit your nominations for Team Member of the Month and Leader of the Quarter to celebrate those making a real impact. Winners will be recognized and rewarded for their outstanding efforts!
LAGOONLIFE INSIDER
Enjoy monthly employee newsletters and stay up to date with all things MetroLagoons.
Our BHAG got a refresh!
For the next six weeks, every time a guest gives you a shoutout in a positive Google review, you’re automatically entered in a drawing to win great prizes including $500, PTO days, and some fun surprises.
Quick Links
Team Member Resources
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Use the Employee Contact Form for Punch Edits or Paycheck Discrepancies.
You can also get in touch regarding being tardy or absent, contact a department manager, contact HR, submit your resignation, or provide anonymous feedback.
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View the MetroLagoons Employee Handbook. Click Here.
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Use the Employee Contact Form for Punch Edits or Paycheck Discrepancies.
You can also get in touch regarding being tardy or absent, contact a department manager, contact HR, submit your resignation, or provide anonymous feedback. Item description
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View the MetroLagoons Employee Uniform Policy. Click Here.
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Text the word 'Employee' to (813) 692-5446 to sign up for text messages regarding team member updates.
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Check your schedule, request a schedule change, request time off and more! Click here.
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Access the online portal via your desktop or through the mobile app on your smartphone or tablet to view your paystubs and benefits. Do you need help setting up your Paychex account? Click Here.
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All employees must set up direct deposit using the Paychex Employee Portal. Follow the instructions below to get started.
Set Up Online
1. Visit: https://portal.oasisassistant.com/ or download the Paychex Oasis Employee Connect app
2. Log in with your username and password
3. Select Employee Profile
4. Select Direct Deposit and follow the prompts
Need Help Logging In?
Click “Need Help Logging In?” on the sign-in page to reset your credentials
Still having trouble? Call the Employee Service Center at (800) 822-8704
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Stay up to date on events and important updates with ShiftNote. Click here.
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Team Member Benefits
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As an employee of MetroLagoons, enjoy access to exclusive benefits at the Lagoon.
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Your GuidanceResources® program provides confidential counseling, expert guidance and valuable resources to help you handle any of life’s challenges, big or small.
View resources available to you via Guardian’s Employee Assistance Program here.
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Plan the best day ever! Use your Team Member portal to utilize your employee discounts on activities and rentals.
Select your Lagoon:
IT Support
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Need IT Support? Submit a ticket using the self-service portal at https://support.dsghelp.com/ or by emailing help@dsghelp.com. For after hours support, call DSG’s Help Desk at 813.739.0664 or 800.979.4374. Please do not call or email technicians directly.
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Visit this site and click “Can’t access your account?” The first time you use Self-Service you may be prompted for a phone number and secondary email for password recovery if either do not exist in your profile.
Marketing & Product Resources
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Never miss a marketing alert! See what’s new here.
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To request signage or graphics, please fill out a marketing request form by clicking here.
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If you or a team member needs new business cards, please fill out a business card request form by clicking here.
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View a helpful guide of all the memberships that MetroLagoons offers.
Reimbursement Forms
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Please use this form to report an out-of-pocket expense. Report must be filed by the 3rd of the next month. Click here to access the expense report form.
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Please note before filling out this form: Mileage reports are Lagoon and month specific. Your daily round trip to your normal work location is deducted from your daily total mileage.