TEAM MEMBER RESOURCES
We are glad you’re part of the MetroLagoons team! See below for helpful links and resources.
NEW: We’ve made it easier to access the Employee Contact Form!
SAFETY & PROFESSIONALISM
SERVICE IS THE EXPERIENCE
INFORMED EXPECTATIONS
LEADERS OF THE QUARTER
Isabella Teppner
Assistant General Manager
Epperson Lagoon
Sarah Kilcoyne
Food & Beverage Manager
Brightwater Lagoon
Jennifer Mercer
Director of Finance
Lagoon Support Team
Tim Murray
Water Safety Manager
Mirada Lagoon
TEAM MEMBERS OF THE MONTH
February
Dylan Van Wysenberghe
Water Safety Supervisor
Southshore Bay Lagoon
Evan Fehring
Accounts Payable Specialist
Lagoon Support Team
Sarah Nader
Wild Thyme Café
David Humbard
Grounds Supervisor
Epperson Lagoon
Paul Barrow
F&B Bartender
Mirada Lagoon
Each month, help us recognize team members who go the extra mile! Submit your nominations for Team Member of the Month and Leader of the Quarter to celebrate those making a real impact. Winners will be recognized and rewarded for their outstanding efforts!
LAGOONLIFE INSIDER
Enjoy monthly employee newsletters and stay up to date with all things MetroLagoons.
Our BHAG got a refresh!
For the next six weeks, every time a guest gives you a shoutout in a positive Google review, you’re automatically entered in a drawing to win great prizes including $500, PTO days, and some fun surprises.
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View the MetroLagoons Employee Handbook. Click Here.
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As an employee of MetroLagoons, enjoy access to exclusive benefits at the Lagoon.
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Stay up to date on events and important updates with ShiftNote. Click here.
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Did you forget to clock in or out and need to submit a Punch Edit? Please fill out the form through the link below to submit your request. Click Here.
Employees must complete this punch edit form for all timecard adjustments. Requests made verbally or otherwise NOT through this form will not be entered. One Punch Edit form per business date. Punch Edit requests must be submitted in a timely manner; requests received after 8am on Mondays may not be entered in time for payroll processing. Complete only missing or adjusted times; reason required for all edits.
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Visit this site and click “Can’t access your account?” The first time you use Self-Service you may be prompted for a phone number and secondary email for password recovery if either do not exist in your profile.
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Please note before filling out this form: Mileage reports are Lagoon and month specific. Your daily round trip to your normal work location is deducted from your daily total mileage.
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Is there a discrepancy on a paycheck that you’ve received? Fill out the form below and a leadership member will review your submission as soon as possible. Click Here.
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Please use this form to report an out-of-pocket expense. Report must be filed by the 3rd of the next month. Click here to access the expense report form.
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We all need a little support now and then. Please review the various employee assistance programs and resources available to you as a MetroLagoons employee. Click here.
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If you or a team member needs new business cards, please fill out a business card request form by clicking here.
Quick Links
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Check your schedule, request a schedule change, request time off and more! Click here.
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Access the online portal via your desktop or through the mobile app on your smartphone or tablet to view your paystubs and benefits. Do you need help setting up your PayChex account? Click Here.
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All employees must set up direct deposit using the Paychex Employee Portal. Follow the instructions below to get started.
Set Up Online
1. Visit: https://portal.oasisassistant.com/ or download the Paychex Oasis Employee Connect app
2. Log in with your username and password
3. Select Employee Profile
4. Select Direct Deposit and follow the prompts
Need Help Logging In?
• Click “Need Help Logging In?” on the sign-in page to reset your credentials
• Still having trouble? Call the Employee Service Center at (800) 822-8704
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View the MetroLagoons Employee Uniform Policy. Click Here.
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Need IT Support? Submit a ticket using the self-service portal at https://support.dsghelp.com/ or by emailing help@dsghelp.com. For after hours support, call DSG’s Help Desk at 813.739.0664 or 800.979.4374. Please do not call or email technicians directly.
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View a helpful guide of all the memberships that MetroLagoons offers.
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Text the word 'Employee' to (813) 692-5446 to sign up for text messages regarding team member updates.
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To request signage or graphics, please fill out a marketing request form by clicking here.
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Name Tag Ordering
Team members can now order name tags online. Click here and fill out the online ordering form to request your name tag.
Are you a salaried manager and part of the Leadership Team? Click here to request your name tag.